Unify OpenScape Contact Centre
OpenScape Contact Centre meets and beats those challenges by helping you keep pace with customers’ demands, giving you a competitive edge as an intuitive inbound contact centre.
It’s designed to maximize first-contact resolution through intelligent skills-based routing, along with the built-in expert presence and collaboration tools.
Customer service, made simple
As a multichannel system for routing, tracking and handling customer phone, email, and web chat interactions, OpenScape Contact Centre provides intelligent skills-based routing, ensuring that all customer contacts are directed to the most qualified person to handle the interaction, as quickly as possible.
The agent and manager interfaces are easy to use and packed with tools to help get the job done. And it meets the demands of today’s multimedia contact centre while keeping pace with future requirements.
The agent and manager interfaces are easy to use and packed with tools to help get the job done. And it meets the demands of today’s multimedia contact centre, while keeping pace with future requirements.
Tools to offer world-class customer service
We provide a single, unified client for administration, management, and historical and real-time reporting to simplify operations. OpenScape Contact Centre can also be deployed as a virtual contact centre by centrally locating it in a data centre, or by networking multiple servers together, allowing you to easily scale up to 7,500 agents. And with an Integrated IVR, you can provide an automated and intelligent” front end” to your contact centre, without the usual cost and complexity.
What does it all add up to?
- Improved service levels.
- Higher efficiency.
- Reduced agent turnover.
- And happier customers.