The global contact centre market is rapidly expanding due to the increased adoption of new technologies such as chatbots, mobile applications and the cloud. But to take full advantage of these unparalleled opportunities, today’s contact centres must be able to offer a superior level of personal service that resolves their customers’ issues quickly, while ensuring that call quality remains high at all times. Download the AudioCodes WebRTC Solution for Contact Centers Datasheet here.
AudioCodes offers a wide range of innovative voice solutions that allow any type of contact center to effortlessly unlock the potential of digital transformation and quickly become a modern contact center, all with minimal investment. Already powering hundreds of contact centers around the globe, these integrated solutions support all deployment types, whether on-premises or in the cloud, to easily connect to customers – no matter where they are – on any voice channel, including click-to-call from web and mobile applications.