Voice AI Connect

In the last few years, dramatic leaps forward in machine learning and AI have driven enterprises and organizations to automate communication with their customers. While this AI-based approach is usually implemented with text-based chatbots, Customer Engagement and the overall user experience can be enhanced by adding voice interaction to the conversations and creating a voice bot.

To implement a voice bot, the bot framework and speech services, such as text-to-speech and speech-to-text, need to be connected to the enterprises’ voice and telephony channels. Leveraging our extensive expertise in voice communications, AudioCodes VoiceAI Connect enables the integration of any cognitive voice service and bot framework with any voice or telephony channel, thus facilitating full voice functionality and creating an intelligent voice journey.